PICK N PAY FAERIE GLEN IS USELESS

So on Black Friday I placed an order online (order number ********** 641) , that same day for some reason my card details did not work and I was prompted to add a new card before 19:00 that evening in order for Pick n pay to still process the order for collection the following day, which I did and even received an email confirming that my order was amended and that they are busy processing my order.

The following day I went to the Click&Collect collection point during my collection slot and my order were not there to be collected, Gerrald from Pick n Pay Faerie Glen then advised that he will attend to this and that I should come back on Monday where the order will be ready for collection.

On Monday I drove all the way there AGAIN, and once again my order was not there. Gerrald then advised that i need to contact the Pick n Pay online customer care line as my order was not processed on their side. I then phoned the Online customer care and after A WEE**** they eventually said that I should place the order again and they will then honor the Black Friday Prices.

When placing the order I made a mistake (I had to order it from my phone as I was not close to a computer) and ordered a 100g Nescafe Gold Jar instead of a 200g jar which were on promotion and which were in my cart originally. I then phoned them again and advised them that I placed the order incorrect and I would like to place a further order with the 200g Nescafe gold jar as it was part of my original order and was advised that unfortunately they wont be able to assist me.

Now this begs the question.... if you undertake to honor a deal how can the fact that the order is placed in 2 parts have any effect on it?? I mean, it is not like I am adding something that were not part of my original order WHICH THEY MESSED UP! If they never messed up my first order I would not have had to place the order again and I would not have had made the mess.

Oh I did n mention that regardless of the undertaking that they will honor the Black Friday prices, they still went and deducted the FULL amount from my bank account and again I now have to struggle to get the refund!!!!

The short and the long is that Pick n pay is not equipped to provide online services. I mean, i was at the store on the Saturday after Black Friday, the specials were still running and I could have quickly run into the store and get the things I ordered, however due to the fact that Gerrald from Pick n Pay undertook to sort out my order for me to collect it the following day I decided to wait one day.

All this headache due to the incompetence of Pick n Pay Faerie Glen Online department

Regards