PICK N PAY EYETHU MALL ORANGE FARM HAS VERY BAD SERVICE AND BAD MANAGEMENT

On the 25th of April i went to for my groceries ,the total i paid was R1300so i had my parcels at the parcel counter that i left and i couldnt find my parcel counter ticket and as i went to collect i told them my situation and they made me pay R20 for that ticket of which i didint have that time because i swiped with my card and they told me they cant release my parcels because i had to pay that R20 fine. My problem was that u cant swipe for that R20 so i asked for the manager of which it took them the whole 30 minutes to find one of the store managers and he just gave me attitude and they dont even have the name tags so that you can see the name ,so i had to go out of the store to withraw money to pay that R20 fine after spending R1300 on groceries . This is so unfair and to think management does not care about such issues is very upsetting . So i waisted the whole 45 minutes just to pay for a ticket that is made out of a box and marking pen. Like i always shop at Eyethu mall pick n pay and this was the worst service ever !!!