Pick n pay Epson Down has no compassion.

So deeply hurt by pick n pay Epsom Downs. I bought some items on Monday evening because my twin girls were gonna go on a school excursion on Wednesday the 20th of March. I didn't have my card, I asked the cashier if I can use my capitec app scan to pay? Se agreed, the money went out of my account but it did not go through on the pick n pay side. The cashier assured me that it would be reversed back into my account in 2 hours, I left the food items and went home. I waited for the money till the next da, but it did come through. I went back to pick n pay 24 hours later, I requested to speak to the manager, they refused to refund me my money and he called another guy who did care about how I felt. I explained to them that I need to buy food for my babies and that was my last money. They said I must take it up with the bank. Buy I scanned my money at pin n pay. They told me its getting late and they need the close the store. I was left ther alone and crying. The two managers did show any compassion towards my feelings. Especially the senior guy who was called by thy managers.They told me to make another plan, borrow money from someone else That was their solution.