MM
Mike M

1 reviews | Active since Sept 2015

21 May 2023, 11:41

Pick n Pay efficiency within store

We have been supporting Pick n Pay Platterkloof for many years bur recently we are continually having to take things back because of incorrect pricing compared to what is advertised. They are always prepared to rectify the problem but it costs us to take things back (time and Fuel). This morning was the last straw. I always use my own woolworths cloth bags but today I needed an additional bag and told the cashier to ad the additional bag. |Lo and behold when I checked my slip on returning home I had been charged for not one but Three bags. I believe that the time has come for Pick n Pay management to have a full scale audit of this store. The pricing labels are shocking. Many things are not marked and in some instances depending on where they are situated in the store they have different prices. The other day I queried with one of the employees why there was difference. The employee kindly offered to check for me and came back acknowledging that the higher price was incorrect and changed the pricing tickets to the correct price. I have a number of friends who have experienced the same frustrations and two of them have decided to shop at Checkers from now on. If things do not improve I will have to do the same thing. I look forward to a positive response regarding corrective action.

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Replies (1)
Pick n Pay
Pick n Pay's reply21 May 2023, 16:40
Official
Hi Mike,   Thank you for reaching out to the Pick n Pay Customer Care Team.  Please accept our apologies for the poor shopping experience at this store. 
 We are busy addressing this complaint with our Management Team & the relevant store who will be in touch with you.  Please refer to this reference number ***: should you need to follow up on the complaint. 
 By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal 
 
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below. 
 Chat to us on WhatsApp : +***7 Call us on   : *** Email us on: ***
 Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00  Thank you for allowing us the opportunity have this resolved. 
 Kind Regards, The Pick n Pay Team 
 

Best regards,