FL
Fentse L
1 reviews | Active since Sept 2019
13 May 2020, 17:44
Pick n Pay Easy way
My dad went to make payment on his RCS credit card, the cashier used the wrong refer, they done a credit and put the wrong refer again and the mistake was done by a different cashier.. RCS is calling my dad because obviously the payment doesn't reflect on they side. I mean my dad is a pensioner and for them to do this to him twice and still get it wrong..
Helpful (0)
Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
15 May 2020, 13:18Good day Fentse,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Pick n Pay's reply15 May 2020, 13:18
Official
Good day Fentse,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team