PICK N PAY EAST RAND MALL - UNFRIENDLY STAFF BEHAVIOR TOWARDS PENSIONERS

I have logged a complaint Monday reagrding the digusting behaviour of staff at pick n pay in the EAST RAND MALL towards pensioners, the stores lack of signs to show which tills to use when collecting pension as well. pick n pay prides itself in giving excellent service but does pick n pay not realise that having complaints where staff have disgusting behaviours toward CONSUMERS and on top of that not being attentive to attending to such complaints is bad for brand equity ?????

i have sent my complaint to the complaint email provided and i am still waiting for someone to get back to me or give me feedback.