Pick n Pay

Their Waterfront branch in Cape Town has the most disgusting trollies. They are all broken, cracked, tied together, splattered with paint. They are in a really poor state. I have spoken to the store management about it and they say something about the company being busy negotiating the price of replacing them. It is so bad, that I won't be shopping there again until they are replaced. I wrote a complaint to them on Facebook and all one gets are automated responses. One can see that no-one has read my original complaint. I am not interested in store management calling me. They are unable to respond appropriately. Trollies are bought by head office and then the company has the nerve to tell me I must contact one of their head offices and tell them what my problem is. Good grief!! Is this customer service!! It's absolutely appalling. I'm not sure what's worse - the trollies or the level of customer service. The company has just lost a customer!! No wonder Checkers and Woolworths are doing so much better than Pick n Pay.