Pick n Pay Durban North - putting YOUR health and safety last

Tiger brands issues a recall on all their tins manufactured between 1 May 2019 and 5 May this year. News and media says we must return all affected tins to our nearest supermarket for a full refund. Most supermarkets are compliant, BUT there is always that one right? Pick N Pay Durban North refuse to take back our tins. The “manager” Nimrod, as he cannot reveal his surname, or doesn’t know it, would obviously give us his Surname if he had nothing to worry about right? He insists that the Recall is over, they do not have to refund the tins. So i am confused, is he a “manager at PnP” or the CEO of Tiger Brands. I call Tigerbrands Customer care line, (unlike PnP, they actually do help you), Matthew tells me that the recall is still very much in effect and that Pick N Pay are obliged to refund us for our tins.