Pick n Pay Douglasdale has gone down the drain

Douglasdale PnP used to be great but the past 2 year everything has gone downhill. Rotten fruit on the shelves which I complained about and never got any answer in return and much more. Yesterday I bought some of their vanilla sponges, as I have always been doing for years for birthday cakes for friends and family and what I received was disgusting. The sponge cakes were so dense and dry that it was inedible. The sponge tasted beyond cheap as if PnP Douglasdale tried to bake a vanilla sponge cake with swiss roll batter. Which I know to be a very cheap batter variety. What is going on at this PnP??!!! The quality of everything has rapidly decreased. PnP used to have the best bakery ever but all of this is gone and replaced with cheap alternatives.