Pick n pay don't uphold Guarantee

Pick n pay don't uphold Guarantee , on Sunday 31 January 2016 i took a faulty iron to Mall of the south customer service , the lady at the counter said , they do not do exchanges and they only submit for repairs , the iron is a Phillips covered by a 2 year Guarantee i was told by her that she would not assist and i should buy a new iron or go to the store where i bought it , on Tuesday 2 February 2016 i went to the trade route mall pick n pay , where i had initially purchased the iron , the Manager there had to summon 2 other manager to s try and convince me that the product only had a 1 year guarantee , and that a guarantee meant after 14 days of the purchase the item could only be sent for repairs PLEASE PICK n Pay , teach your senior staff what the difference is between a warranty and guarantee , it is embarrassing that they dont have that general knowledge as they working in the retail space , they unfortunately weren't willing to help me and booked the iron for repairs and said we would see what happens once its taken for repairs if and when the Phillips rep made it to the store , this is breach of the consumer protection act , please email me your or call me after 5pm