PICK N PAY DOES NOT GIVE A DAMN

On the 27th of Sep 2015 i went to Pick 'n Pay Bedworth Park in the Vaal where i purchased items and used my smart shopper card and last had it there. I realised on the 28th that i didnt have my card with me and asked my sister if she had it since she was with me at the shop. On the 29th i went to Pick 'n Pay Morningside to enquire about what one can do if they lost a card and they told me that all i need is to get a new card and call the call centre and they will be able to transfer my points to the new card and that as long as my points were not transferred into Rands then i should be fine because one would need my ID number to transfer my points to rands. On the 30th i called the call centre to let them know of what had happened and they immediately transferred my points to the new card, just for me to realise that the points that were on the card were incorrect. I then called back on the 1st of October to let them know and they told me that my card was used on the 29th and (without my consent) They told me to open a case number so that they are able to investigate, which i did and all they could say is SORRY THEY CANT REFUND ME, but no proof of the investigation was shown to me.