Pick n Pay does not deliver your full order when ordering online

Item: Pick n Pay
Rating: 1
Author: Ahmed M

I received a delivery from Pick n Pay after ordering online. There were 14 items that were not delivered on the order. Driver advised that they will deliver the balance of the items the next day. That didnt happen. Tried calling the call centre, you wait for the call centre to answer forever. I've mailed them, still no reply to my mail. To top it off, I've already paid for the items. It's 6 days and counting since the order was meant to be delivered.

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Replies (1)

Pick n Pay's replyOfficial

01 Apr 2020, 08:53

Hi ,

Thank you for taking the time to write to us regarding your online experience.

Please accept our apologies for the inconveniences caused to you.

We are trying our best to get to all customers queries/requests as soon as we can. We have esclated your complaint to our Online Team for further assistance.

We appreciate your patience and understanding in this very difficult time and ask that you please bear with us whilst we try to resolve this as quickly as possible.
Thank you for your continued support and understanding in this regard.

Kind regards,
The Pick n Pay Team

Pick n Pay's reply01 Apr 2020, 08:53

Official