RP
Richard P
1 reviews | Active since Dec 2016
03 Aug 2019, 10:20
Pick n pay does not care for their consumers
I had found a piece plastic in the meat we bought I had taken pictures to show the manager but when I reported it he said the picture was not sufficient and that I needed to bring the actual plastic back to the shop He did not even take my number or name down or offered a resolution or refund , he just mentioned that he will investing the matter This is extremely poor customer service and the lack of concern showed is disgusting I will be reporting pick n pay to the health and safety and take this further
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Replies (2)
Pick n Pay's replyOfficial
03 Aug 2019, 12:43Good day Richard Supanova Prehn,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the unfortunate product experience.
We are addressing your concerns with our Corporate Brands Team.
Kindly send us the picture and the below details to our email address: *** to enable our team to investigate further.
Title:
Full name and surname:
Cell phone number:
Email address:
Postal or residential address:
Smart shopper card number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity:
Mass/size:
Cost:
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No):
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the unfortunate product experience.
We are addressing your concerns with our Corporate Brands Team.
Kindly send us the picture and the below details to our email address: *** to enable our team to investigate further.
Title:
Full name and surname:
Cell phone number:
Email address:
Postal or residential address:
Smart shopper card number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity:
Mass/size:
Cost:
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No):
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Pick n Pay's reply03 Aug 2019, 12:43
Official
Good day Richard Supanova Prehn,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the unfortunate product experience.
We are addressing your concerns with our Corporate Brands Team.
Kindly send us the picture and the below details to our email address: *** to enable our team to investigate further.
Title:
Full name and surname:
Cell phone number:
Email address:
Postal or residential address:
Smart shopper card number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity:
Mass/size:
Cost:
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No):
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the unfortunate product experience.
We are addressing your concerns with our Corporate Brands Team.
Kindly send us the picture and the below details to our email address: *** to enable our team to investigate further.
Title:
Full name and surname:
Cell phone number:
Email address:
Postal or residential address:
Smart shopper card number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity:
Mass/size:
Cost:
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No):
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
RP
Richard P's updateReviewer Update
03 Aug 2019, 13:32Hi there
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RP
Richard P's update03 Aug 2019, 13:32
Reviewer Update
Hi there
Please send your email address
Your email address in this reply are stars*****
Please send your email address
Your email address in this reply are stars*****