KN
Khanyisile N

1 reviews | Active since May 2016

17 Apr 2019, 11:33

Pick n Pay Dobson Point and staff that's always chatting not helping

Went to Pick n Pay Dobson point a little after 10am today, wanted Cake, it didn't have pricing on it, wanted biscuits but the 2 ladies packing the biscuits were so self consumed in their conversation I ended up leaving without them, lady at the till first said they don't have landline airtime, until a colleague of hers showed her how to do it, was not asked about my smart shopper card or if i wanted a plastic bag. I can open a pick n pay next door and make more money just from offering plastic bags and giving customers the attention they deserve. Everytime I come to this store the staff is chatting amongst each other and there is never anyone to help you. Take the staff on customer service training and stop wasting our time

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Replies (1)
Pick n Pay
Pick n Pay's reply18 Apr 2019, 15:01
Official
Good day  Khanyisile, 

Thank you for choosing Pick n Pay. 
 
Please accept our apologies for the delay in response and any inconveniences caused to you. 
 
We view this incident in a very serious light, we are busy addressing this with our management team. 

Your reference number is ***.
 
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards,
The Pick n Pay Team