Pick n Pay do not encourage customers to use points.

I see on the news today that Pick n Pay are 'complaining' that a lot of people are not serious about saving money, because their Smart Shopper points are not being used-'Millions oustanding" they say, and the reason they give is that customers have not updated their details. That is not true. If you want to use your points at this retailer-first you have to speak to a teller (one who is not busy!!),who calls the supervisor to inform her-it takes time. When your shopping is done, you track down the same teller if she has not gone to tea and she leaves you with a queue of people behind you impatiently waiting, while she finds the same supervisor from earlier and you and everyone behind you has to wait for her to finish whatever she is doing and come and punch in some numbers. I did it once and never again. I have several loyalty cards from retailers and all you do is produce your card and your points are automatically deducted from your shopping cost. I guess with all their advertising of late about 'bargains' their results are not what they were hoping for. Don't blame the consumer-make it easy for them not harder.