Pick n pay disgusting service!

Its been over a month now and till today nothing has been done to resolve the matter, I am out of option right now and in shock...this is what they had to say in trying to resolve my issue, I am utterly disappointed and disgusted.

Good day Innocent, Thank you for contacting Pick n Pay Asap! I do sincerely apologize for the experience you have had with PNP ASAP as well as for the delay with regards to your refund. We are still waiting for proof of refund from our finance department and we do not have a turn around time as to when they will respond however as soon as we receive feedback we will let you know. Please confirm if we can offer you a R100 promo code for the trouble caused.