BE
Ben E

1 reviews | Active since Sept 2018

02 Sept 2018, 18:50

Pick n Pay disgusting service and incompitant Manager

My parents went to the Pick n pay hyper on Saturday to get meat for a family function, when my dad wanted to make dinner this morning, the meat was off. My father then called the manager of the butchery at the Pick n pay hyper in bokburg where the meat was bought the manager told my dad to fu#king complain if he wants how the Fu#k cares, this alone is the worst service I have ever experianced please tell me is this customer service Pick n Pay was a leader in the market but now i hope this Pick n pay closed down because if you can swear you customer that you shouldn't be in business. UTTERLY DISCRASFULL. I expect someone to call my father on ********** to rectify this matter and have the manager fired he shouldn't be able to work with customer if that is his attitude

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Replies (2)
Pick n Pay
Pick n Pay's reply05 Sept 2018, 11:00
Official

Good day Ben,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service provided to your dad and for the poor product quality received at the Boksburg Hyper store.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

BE
Ben E's update05 Sept 2018, 11:16
Reviewer Update
Good day Vanitha Thank you for the response. You are correct we are still loyal Pick n Pay shoppers and we will continue to be pleased inform me what my dad can do with the meat as this is almost R800 meat can this be return to Pick n Pay and a voucher be provided?