pick n pay - disgusting behaviour of staff members

I am extremely appalled at the way staff members treat old people when they are fetching their pension fund from pick n pay. i have had two bad experiences when going with my granny to collect her pension 1) The first incidence the teller was extremely unfriendly , even after we greeted her she just looked at us , and she was throwing the money on the till and refused to pick it up and place it in my granny hand again after counting - which is terrible behaviour from a representative of a company that claims they care for people. 2) Second incident was the 1st week of June , when i went with my Granny again. Firstly there are no signs showing where the pension should be collected from which tills. We have to ask this from random till ladies. they directed us to down and just told us its the first till when we walked passed the first till there was no cashier sitting there so we went to the cashier standing where the ciggerttes are sold. she directed us back to till one - i told her but there is nobody there ; and she told us the lady of the till is standing against the wall reading the news paper . imagine this ... she is suppose to be at her till she sees we walking passed looking confused and she still refuses to go to her till. When we arrive there she reluctantly walks to the till and in the most unfriendly manner asks me what we want at her till.

This is appalling behaviour from such a famous retail store that prides itself when it comes not just to quality of food ; but quality of service. I have no idea why there are no managers checking on this or enforcing staff to treat people and old people properly and with respect.

if this is not dealt with i will be escalating this to the media so that something can be done about it and so that the rest of south africa can be aware of the disgusting behaviour of pick n pay staff . i am sure i am not the only one who has experienced this