Pick n Pay Diepkloof Square – No Feedback After Escalated Complaint

I am extremely disappointed by the service and lack of accountability shown by Pick n Pay Diepkloof Square.

On 14 November 2025 at around 14:00, I attempted to purchase a Spice Mill Set that was clearly priced on the shelf at 49.99. However, at the till it scanned at 249.99. I returned to the aisle, took a photo of the 49.99 price, and a staff member confirmed the incorrect shelf display. I then went to the customer service desk, where a lady also confirmed the price discrepancy. The lady asked which staff member confirmed the incorrect pricing. The man was called and confirmed the incorrect pricing and further explained that a piece of paper had partially covered the “2”, making the price appear as 49.99.

The matter was then escalated to the manager, Ronald. Unfortunately, Ronald’s response was dismissive and unprofessional. He repeatedly insisted that “anyone could’ve covered the 2”, him and I "can debate about this all day" and claimed there was nothing he could do. His attitude was not acceptable and showed no regard for customer service or accountability.

I reported the matter to Pick n Pay Customer Care, who provided me with a reference number: *** and informed me that the complaint had been escalated to Diepkloof Square, and that the store would contact me.

To date, no one from the store has contacted me.

I followed up again with Pick n Pay Customer Care, and they assured me they would follow up with the store — but still, no response.

As a loyal customer, I am extremely disappointed by this experience. Incorrect pricing is a serious matter, and the manner in which it was handled does not reflect the level of service I expect from Pick n Pay.