Pick n Pay demands RICA, but then does not RICA!!! SIM swop should NOT be RICAed!!

On 23/4 April I had no Internet (CellC) . As Cell C previously blamed my "old" SIM for this loss of connectivity, I went to Pick 'n Pay to buy a SIM, so that I can do a SIM swop. It is stated CLEARLY on the package that when a SIM is bought to do a SIM swop, I should NOT do RICA. The call centre also made it clear that I should buy an SIM that is not RICAed. Yet, Pick 'n Pay demanded that I RICA the SIM.

Please note too, that this is lockdown! Despite the fact that it is lockdown. Despite the fact that my landlord is aged and in the VERY HIGH RISK group, I had to drive to him, to get a proof of residence!!!! Note that I had NO internet (thanks to Cell C) and do all my business online and have have no proof of residence other than my bank statements (if this is even updated).

Pick n Pay then did the RICA and only then could I buy the SIM - except they did NOT RICA the SIM, When I arrived home and called Cell C, I was informed that the SIM is NOT RICAed!!!!