Pick 'n Pay definitely not professional and no customer care

This shopping incident took place on Sunday 22 May 2022.

Certain promotional items advertised not available instore on promotion. Other promotional prices incorrectly marked on shelves. Conveniently out of stock with promotional items (Continuous problem) Numerous non call backs where I as the customer had to keep on phoning in to the call center. There was clearly a run around the mill with agents clearly not knowing their job and failing to resolve my issue on hand. Problem eventually handed over to head of advertising in Cape Town (Name withheld for now) at the end of June. To date (Almost 4 months later) after receiving a call from Cape Town and numerous follow up calls and messages from myself, there still has been no response or action from themselves to resolve the issue on hand.

It is sad that in general customer service has almost become extinct. W.r.t Pick 'n Pay this is totally unacceptable service and I suggest that training be given starting from management to the packer at store level to understand the value of customers and not take us for granted.

I do not want Free stock! All I want is to buy and pay for the stock that was advertised.