Pick n Pay - defective packaging on Long Life ****
<p>Please be informed that I have raised a formal complaint utilizing your customer care number ********** 2882. I have spoken to Loraine with reference number ********** 871.</p> <p>The long life 6 pack carton that was purchased at the Pick n Pay Trade Route Mall Lenasia does not conform to quality standards. When the actual lid is opened and the milk is poured out it is also seeping out of the edging of the carton. This is causing allot of wastage and inconvenience whereby I must pour out the entire milk into a container to accumulate what remains.</p> <p>Please arrange to replace these products and provide what corrective and preventive action will be taken.</p> <p>PROD ********** </p> <p>BBO 14/7/17</p> <p>DFL2 11:55:11</p> <p>Bar code: ********** 164294</p> <p> </p>
Good day Mr. Yasin Ismail,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor product quality.
We are addressing your concerns with our Corporate Brands Team. All correspondence will be done via this team once their investigation is complete.
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Vanitha Venketas
Good day Mr. Yasin Ismail,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor product quality.
We are addressing your concerns with our Corporate Brands Team. All correspondence will be done via this team once their investigation is complete.
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Vanitha Venketas
I shall wait for your investigation and findings. Please ensure that this complaint in dealt with urgency.
I shall wait for your investigation and findings. Please ensure that this complaint in dealt with urgency.
Please be informed that once again this unacceptable Pick n Pay No-Name brand full cream long-life milk has recurred and was found unsatisfactory.
I was at the Pick n Pay Trade Route Mall –Lenasia on the 09-03-2017, to collect the replacement milk with regards to my complaint logged with Yudeshni Pillay (Food Technologist Dairy) and Jeff at the branch.
Arrangement was made with Jeff – Manager to collect the replacement, however at the time of my arrival at the store he was not available.
None of the other managers knew about this arrangement and when trying to call Jeff it was unsuccessful. I waited more than 30 minutes before a decision was taken to issue me the exchanged milk. (Customer inconvenience)
The quality of this milk taken was found unacceptable when the product was utilized at an offsite function.
The lids couldn’t be opened by hand due to the excessive glue around the rim of the lid as shown in my photographs.
We literally had to cut open the top surface in order to pour out the milk – This is surely appalling!!
I want to be fully compensated for this ordeal and would prefer a quality control check be initiated on these defective packaging of your product.
This complaint will be escalated to the CPA for resolution.
Best before:-
18 Aug 170 ZA5/42
PD 18-11-16 T2 015:09
Bar Code on the actual milk carton: ********** 041052
Bar Code on the outer carton: ********** 164294
Customer ref ********** 871: DEFECTIVE LONG LIFE MILK
Please be informed that once again this unacceptable Pick n Pay No-Name brand full cream long-life milk has recurred and was found unsatisfactory.
I was at the Pick n Pay Trade Route Mall –Lenasia on the 09-03-2017, to collect the replacement milk with regards to my complaint logged with Yudeshni Pillay (Food Technologist Dairy) and Jeff at the branch.
Arrangement was made with Jeff – Manager to collect the replacement, however at the time of my arrival at the store he was not available.
None of the other managers knew about this arrangement and when trying to call Jeff it was unsuccessful. I waited more than 30 minutes before a decision was taken to issue me the exchanged milk. (Customer inconvenience)
The quality of this milk taken was found unacceptable when the product was utilized at an offsite function.
The lids couldn’t be opened by hand due to the excessive glue around the rim of the lid as shown in my photographs.
We literally had to cut open the top surface in order to pour out the milk – This is surely appalling!!
I want to be fully compensated for this ordeal and would prefer a quality control check be initiated on these defective packaging of your product.
This complaint will be escalated to the CPA for resolution.
Best before:-
18 Aug 170 ZA5/42
PD 18-11-16 T2 015:09
Bar Code on the actual milk carton: ********** 041052
Bar Code on the outer carton: ********** 164294
Customer ref ********** 871: DEFECTIVE LONG LIFE MILK
I would like to extend my gratitude to Teboho - Manager at the Trade Route Lenasia Branch for handling my complaint in a professional manner. Teboho has provided a unique service and customer support and surely took ownership of resolving my complaint. Customer services is always considered as priority in any industry and this was achieved at a high level of satisfaction. More Managers like Teboho who committed himself to customer satisfaction is needed in our retail industry.
This email has also been communicated to your Head Office.
Well done Teboho!!
Complaint Closed.
I would like to extend my gratitude to Teboho - Manager at the Trade Route Lenasia Branch for handling my complaint in a professional manner. Teboho has provided a unique service and customer support and surely took ownership of resolving my complaint. Customer services is always considered as priority in any industry and this was achieved at a high level of satisfaction. More Managers like Teboho who committed himself to customer satisfaction is needed in our retail industry.
This email has also been communicated to your Head Office.
Well done Teboho!!
Complaint Closed.