Pick n Pay De-*****ing

On the 28th September i orderd groceries for my mother. The order did not go through let along fet cancelled however a deduction of R943 was deducted twice in my bank account. I sent an email to pick n pay till today no one has responded. I have been trying to get through their customer care line which has been a challenge as well for a whole week. I will not give up on that money as cost of leaving is too high. I want to pick n pay Canal walk to ask who can help me and a guy by the name Zukiso advised there was an issue on that day and he had a few customers complain about that. Today he called me and advised my order is at the store how is that possible when there is no oder number let along a refund on my wallet. I had to send cash to my mother for her to physically go buy groceries. I am here left with no food as pick n pay is holding on to my money. This has been a huge inconvenience as Zukiso has asked to to contact customer service again for the refund how is that going to happen when I am not getting through. It's an absolute nightmare and pick n pay needs to refund my money as much as they won't refund the amount of airtime I have used calling customer Service and the money I have had to borrow to get food until this issue is sorted. Poor poor service. I need my money 😭😭😭😭