LK
Lucky K

1 reviews | Active since Nov 2013

07 Feb 2019, 08:10

Pick 'n Pay Daveyton Mall

The till staff at Pick 'n Pay Daveyton Mall are very rude they think they are doing you a favor by servicing you, it's not the first time I am complaining about them but it seems the management or the brand doesn't care how they treat their customers cause instead of them being better they are getting worse. Yesterday I went to store and saw the sign for the TymeBank which I was interested I app**** on the kiosk and went to the cashier(Jacqueline) to deposit the money she was very rude telling us to go to another till as she has never processed the request and the cashier we were sent to all send she is knocking off has no time to help us we were referred to a third cashier who already had people standing on next to her till and she needed to finishing assisting them so something that was supposed to take us 5 minutes maximum ended up taking us 30 minutes. Don't understand why you advertise a product to the customer when your staff who are supposed to assist customers are not trained and the staff had to be rude about it is it my fault that she was not trained about the product , and it's not just the way she spoke also her facial expression that says you are "bothering me don't you have something better to do".

Why is the customer service different from other stores is our money dirty or are we doing them a favor by entering their store, because other Pick 'n Pay don't act like this one.Maybe because we are in a township we don't deserve a store.

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Replies (1)
Pick n Pay
Pick n Pay's reply07 Feb 2019, 10:29
Official
Good day  Lucky, 

Thank you for choosing Pick n Pay.  Please accept our apologies for the  inconveniences caused to you.  We view this incident in a very serious light, we are busy addressing this with our management team.  We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
Kind Regards, Pick n Pay Team