1 reviews | Active since Feb 2025
Pick n Pay Damages to our Property Promonade M/P
Pick n Pay Promenade M/P Cape Town.
On the 29 December 2025 our delivery arrived at 17:35. Your driver delivered with a vehicle and had damaged our property, I reported it to the Mr D contact number and continuously followed without any response until a Sunday in March when made contact again and then received a call from a guy claiming to be Manager in charge he assured me this would be sorted out and he will send me an email, once again no email no calls spending time and money calling a call Centre which was has been a dead end. I then tried again and spoke to a guy who I mentioned that I do have cameras but their is a call out fee cover that and please sort out my damaged property ASAP. Mogamed got back to me via email letting me know that I must send the pictures of damaged and quotation for repairs this was all done the Monday till date I have no reply from him. However I received an email from Jason stating he needs the footage which we have no problem getting but cover the costs as he advised us that the driver says he never damaged our property which is a lie as we had guests over on that day and 5 witnesses and the camera footage will proof that your driver is a ****.
After no success with Mr D no replies no calls infact a circus experience I reached out to the store Temba SM, he assured me he will get to the bottom of this as as the Store manager he should of been communicated by Mr D on this incident which he has not been made aware. I have called this store numerous times left messages and then called yesterday again and spoke to Washeila who not only was extremely rude but I asked her to call me back which she has not till today.
We requested the driver name and surname to open up a case at SAPS and she refused to provide that information. We have been advised to go to court to recover all cost for damages and expenses including attorneys costs till date.i requested senior RM to revert back no Washiela does not know who the RM is etc.
Pick n Pay I need feedback urgently.
I am also waiting on the driver details in which I requested from Washeila she advised me they not allowed to give me this information. SAPS requires this for the case that we need to open up for damage to our Property.
I have also requested the email address for our attorney to send the letter of demand for damages to be repaired and along with SAPS case details till date no one has rep**** to my request. As well as still waiting on Washeila from Pick n Pay MP to return my call nothing till date.
What a joke this has been. Costing me huge amount of money calling following up not to mention legal costs.
The store Pick n Pay promenade MP must be held responsible for all these expenses as well as the inconvenience caused.
I am also waiting on the driver details in which I requested from Washeila she advised me they not allowed to give me this information. SAPS requires this for the case that we need to open up for damage to our Property.
I have also requested the email address for our attorney to send the letter of demand for damages to be repaired and along with SAPS case details till date no one has rep**** to my request. As well as still waiting on Washeila from Pick n Pay MP to return my call nothing till date.
What a joke this has been. Costing me huge amount of money calling following up not to mention legal costs.
The store Pick n Pay promenade MP must be held responsible for all these expenses as well as the inconvenience caused.