NM
Nacha M

1 reviews | Active since May 2019

16 May 2019, 11:15

PICK 'N PAY, Dainfern Square, ****** phone

Hi everyone,

I would like to share my experience. I went to Pick 'n Pay in DAINFERN SQUARE, Fourways, yesterday noon and got my phone ****** from my handbag that I was carrying close to me all the time. The reason I believe it's happened here because when I thought back, I got the feeling how and when the pickpocket has occurred. I asked the shop manager and told her the incident. Once they heard where I thought this happened. They just said on that specific aisle there is NO camera. That's it. The ONLY respond I have received. I'm wondering how the ***** knows where camera is NOT installed and would it involve insiders?

My unfortunated experience makes me very frustrated with Pick'n Pay in Dainfern Square security and worse in their so little help after incident. I decide that I will stop shopping here forever after this dreadful both emotional and valuable.

Thank you for letting me share unpleasant story!

0
Replies (1)
Pick n Pay
Pick n Pay's reply16 May 2019, 12:59
Official
Good day Nacha, 

Thank you for choosing Pick n Pay. 
 
Please accept our apologies for the delay in response and any inconveniences caused to you. 
 
We view this incident in a very serious light, we are busy addressing this with our management team. 
 
Your reference number is ***.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards,
The Pick n Pay Team