IG
IZABELLA G

1 reviews | Active since Nov 2016

26 Jan 2019, 14:24

Pick n Pay Dainfern Square poorly stocked and poor service levels

Pick n Pay at Dainfern Square is very poorly stocked. Each week there are a number of very standard items on my shopping list that are unavailable. Today I had a list of 14 items and 8 were unavailable! What should have been a quick shop turned into 1 hour 20 minutes. I really didn't want to drive to Fourways Crossing (very well stocked) so I looked for someone to help me. Various staff members were standing around chatting to each other, and when asked, just shrugged and said 'no stock'. One said the lift was broken - but that's no excuse because for 2 years this store is always poorly stocked. Eventually one more senior staff member (at the next door Pick n Pay Liquor store) volunteered to help look for the drinks items. He left me standing for 20 minutes and eventually one item was brought. A number of people I've met say they don't shop there any more due to frequent 'out of stock' issues. Many customers were grumbling today. In 2015 when it opened the store was well stocked, but since late 2016 it is very poor.

0
Replies (1)
Pick n Pay
Pick n Pay's reply27 Jan 2019, 16:39
Official
Good day Izabella , 

Thank you for choosing Pick n Pay. 
 
Please accept our apologies for the any inconveniences caused to you and for the out of stock items. 
 
We view this incident in a very serious light, we are busy addressing this with our management team. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 

Kind Regards, 
Pick n Pay Team