CK
Catharina K
1 reviews | Active since Oct 2013
26 Jul 2019, 12:54
Pick 'n Pay customer services sucks
I always buy my groceries online, I bought a box of protex soap which contains 12 soap boars, only 4 soap bars was delivered. My son signed for the delivery and he was not aware that it was supposed to be a box, after signing the delivery note and the driver left, I saw that there was only 4 bars. When I called customer service, they only told me sorry they cannot do anything about it because the delivery note was signed already. Now i have to pay nearly R40.00 for one bar of soap instead of R13.00 Can't they just deliver my goods which I paid for and which appears on the delivery note.
Helpful (0)
Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
29 Jul 2019, 16:13Good day Catharina,
Thank you for choosing Pick n Pay and your recent online order. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light and have addressed this with our Online Management Team.
Our team has advised that unfortunately they are unable to assist withe a either a refund or re delivery of these items as per clause 3.22 of the online shopping T's & C's.
Please feel free to read the terms and conditions here.>> https://www.pnp.co.za/tncs
3.22 Goods charged for but not supp****In the event of there being an item missing from an order but included on the invoice, this should immediately be brought to the attention of the delivery driver, agreed upon as such, and noted on the signed invoice (to be returned with the driver). A full refund will be issued for the noted items on receipt of the signed invoice. Failure to notify of any shortages of products at this point will designate full acceptance of the delivery in accordance with the signed invoice.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay and your recent online order. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light and have addressed this with our Online Management Team.
Our team has advised that unfortunately they are unable to assist withe a either a refund or re delivery of these items as per clause 3.22 of the online shopping T's & C's.
Please feel free to read the terms and conditions here.>> https://www.pnp.co.za/tncs
3.22 Goods charged for but not supp****In the event of there being an item missing from an order but included on the invoice, this should immediately be brought to the attention of the delivery driver, agreed upon as such, and noted on the signed invoice (to be returned with the driver). A full refund will be issued for the noted items on receipt of the signed invoice. Failure to notify of any shortages of products at this point will designate full acceptance of the delivery in accordance with the signed invoice.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply29 Jul 2019, 16:13
Official
Good day Catharina,
Thank you for choosing Pick n Pay and your recent online order. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light and have addressed this with our Online Management Team.
Our team has advised that unfortunately they are unable to assist withe a either a refund or re delivery of these items as per clause 3.22 of the online shopping T's & C's.
Please feel free to read the terms and conditions here.>> https://www.pnp.co.za/tncs
3.22 Goods charged for but not supp****In the event of there being an item missing from an order but included on the invoice, this should immediately be brought to the attention of the delivery driver, agreed upon as such, and noted on the signed invoice (to be returned with the driver). A full refund will be issued for the noted items on receipt of the signed invoice. Failure to notify of any shortages of products at this point will designate full acceptance of the delivery in accordance with the signed invoice.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay and your recent online order. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light and have addressed this with our Online Management Team.
Our team has advised that unfortunately they are unable to assist withe a either a refund or re delivery of these items as per clause 3.22 of the online shopping T's & C's.
Please feel free to read the terms and conditions here.>> https://www.pnp.co.za/tncs
3.22 Goods charged for but not supp****In the event of there being an item missing from an order but included on the invoice, this should immediately be brought to the attention of the delivery driver, agreed upon as such, and noted on the signed invoice (to be returned with the driver). A full refund will be issued for the noted items on receipt of the signed invoice. Failure to notify of any shortages of products at this point will designate full acceptance of the delivery in accordance with the signed invoice.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team