CA
Craig A
1 reviews | Active since Mar 2009
15 Nov 2018, 08:03
Pick n Pay Customer Service not what it used to be
Had a horrible experience at one of the stores (*********** staff unable to do their jobs, management blaming customers). Logged a query on Monday morning. I've had no response, except for when I follow up... How long does it take to resolve queries nowadays?
Helpful (0)
Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
07 Jan 2019, 08:57Good day Craig,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the delay in response as due to technical difficulties we were unable to respond to your post.
We have done a follow up on the email complaint that you had sent and have noticed that you had advised that you had managed to get a hold of the store.
Please feel free to drop us a message should you experience any further problems or call ***to be assisted immediately.
Please feel free to drop us a message should you experience any further problems or call ***to be assisted immediately.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
The Pick n Pay Team
Pick n Pay's reply07 Jan 2019, 08:57
Official
Good day Craig,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the delay in response as due to technical difficulties we were unable to respond to your post.
We have done a follow up on the email complaint that you had sent and have noticed that you had advised that you had managed to get a hold of the store.
Please feel free to drop us a message should you experience any further problems or call ***to be assisted immediately.
Please feel free to drop us a message should you experience any further problems or call ***to be assisted immediately.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
The Pick n Pay Team