PICK N PAY CUSTOMER SERVICE NON EXISTENT

<p>I am 72 yrs old and have been a loyal P n P customer since 1984 doing a regular weekly shop at the same premises and buying roughly the same items every week. For this P n P call me a ""SMART SHOPPER"" and they give me a monthly book of ""VIP vouchers"" with a whole R1 or R2 off some of their products. For the last few months I have been not shopping at P n P but went today and asked for the books for the past couple of months and was told by MARVELLOUS that I can only get 1 book - the books are only issued for each month and must be collected in that month. I asked to see the terms and conditions stating this but none could be provided. Told I was ""lucky P n P were giving me anything"". Asked to speak to the manager and after 30 mins EDDIE arrived. I asked if he was the manager and he rep**** ""yes cant you read my badge""!!!!!. explained the situation fully and he said - ""only going to give me 1 book because that was the rules, think yourself lucky your getting anything, take it or leave it ""!!! I asked if I came into the store on 31st July would they give me a book - EDDIE said yes - and if I came in on the 1st August would they give me a book - EDDIE said yes - so I asked whats the difference coming on the 2nd August and giving me 2 books. EDDIE grunted and walked away. I asked to speak to P N P head office MARVELLOUS refused to put me through saying that if I wanted ""I could send head office an e mail complaining"" and she then walked away. I was left standing in the store so I phoned head office myself to speak to GLEN MILLAR but he was not available so after being cut off by head office 5 times I eventually got to speak to someone. After explaining the situation he said he would speak to the store and get back to me. After another 20 mins MARVELLOUS came and gave me some extra voucher books. By this time over 1.5 hrs the damage had already been done - they tell me I am a SMART SHOPPER - thats what it says on their card - so I will be a SMART SHOPPER AND NOW SHOP AT CHECKERS - I WILL NOT SHOP AT PICK N PAY AGAIN SO FOR A MEASLY R50 PICK N PAY HAVE LOST A LIFELONG CUSTOMER FOREVER.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>