Pick n Pay customer service no existent

I regret to say that my experience with Pick and Pay customer service has been nothing short of disappointing. After purchasing a TV during a Black Friday special online, it malfunctioned after just one week of use. What followed was a frustrating and drawn-out process of trying to resolve the issue.

Despite numerous attempts and references to seek assistance from the customer care unit, I was met with repetitive requests for receipts and instructions to take the TV to a store for resolution, which proved to be impractical due to its size. Despite explaining my predicament, there was no effort made to offer alternative solutions or provide the necessary support.

After weeks of back-and-forth communication and being given multiple reference numbers, I took matters into my own hands and rented a trailer to transport the TV to the nearest hypermarket, as instructed by customer service. However, upon arrival, I was informed that I had not followed the correct process and was redirected to log the claim online, which only added to the delays and frustration and empty promises.

Despite my efforts and the expenses incurred, including the cost of renting a trailer, the issue remains unresolved. Communication from Pick and Pay has been sporadic at best, with promises of resolution consistently falling through.

Overall, my experience with Pick and Pay customer service has been deeply unsatisfactory. I am left feeling unheard, frustrated, and out of pocket. I sincerely hope that they take steps to improve their customer service processes and prioritize resolving issues promptly and effectively in the future.