Pick n Pay customer service, I think not!!

<p>Called into the customer service line to let them know about a PnP branded product (long life milk) which had 1 unit ****re) being sour. After about 3 or 4 minutes of providing all my details, the lady asks if I'll be taking the product back and I reply no, as the store wouldn't be able to investigate and solve the issue of 1 litre of a pack of six being sour (this is why there should be a customer service line to gather all the details and elevate it through the correct channels). Anyway, after I said that, she says she's extremely sorry that this had happened and proceeds to say goodbye!!!! What the heck??? Is this the extent to which Pick n Pay will treat their long serving loyal customers??!! Wow, I'm still in amazement and shock! Anyway Pick n Pay, please get your act together as competition is tight out there!!</p>