NA
Nirvana A
1 reviews | Active since Feb 2019
26 Jun 2019, 14:54
Pick n Pay - Customer Service
I had purchased 2 of the Pick n Pay brand frozen 2kg braai pack. Only to start cooking when I realized that packs had terrible disgusting looking pieces in them.
The chicken smelt awful and looked blue. This complaint was sent to customer services together with pictures and all I got was sorry and that they sent my complaint to the corporate brand department.
They seem to forget the huge inconvenience this has put me in, after starting to prepare for supper and then had to throw away both packs as they stunk up my entire house. Let's not forget that the 2kg packs did not come cheap.
Customer service is definitely a thing of the past.
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Pick n Pay's replyOfficial
27 Jun 2019, 11:00Good day Nirvana ,
Thank you for choosing Pick n Pay & taking the time to write to us. Please accept our apologies for the inconveniences caused to you and for the poor product quality. We have done a follow up on this complaint with our Corporate Brands Team and have been advised that they have sent you a letter and a gift card via post.
Our Corporate Brands Team has advised that they were unable to conduct a full investigation due to the lack of product information.
Going forward should you have any issues with any of our products, kindly return them back to the store with your till slip and original packaging so that we can assist you with an exchange or refund. For ease of reference please see our returns policy: https://www.pnp.co.za/returns-policy We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to write to us. Please accept our apologies for the inconveniences caused to you and for the poor product quality. We have done a follow up on this complaint with our Corporate Brands Team and have been advised that they have sent you a letter and a gift card via post.
Our Corporate Brands Team has advised that they were unable to conduct a full investigation due to the lack of product information.
Going forward should you have any issues with any of our products, kindly return them back to the store with your till slip and original packaging so that we can assist you with an exchange or refund. For ease of reference please see our returns policy: https://www.pnp.co.za/returns-policy We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply27 Jun 2019, 11:00
Official
Good day Nirvana ,
Thank you for choosing Pick n Pay & taking the time to write to us. Please accept our apologies for the inconveniences caused to you and for the poor product quality. We have done a follow up on this complaint with our Corporate Brands Team and have been advised that they have sent you a letter and a gift card via post.
Our Corporate Brands Team has advised that they were unable to conduct a full investigation due to the lack of product information.
Going forward should you have any issues with any of our products, kindly return them back to the store with your till slip and original packaging so that we can assist you with an exchange or refund. For ease of reference please see our returns policy: https://www.pnp.co.za/returns-policy We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to write to us. Please accept our apologies for the inconveniences caused to you and for the poor product quality. We have done a follow up on this complaint with our Corporate Brands Team and have been advised that they have sent you a letter and a gift card via post.
Our Corporate Brands Team has advised that they were unable to conduct a full investigation due to the lack of product information.
Going forward should you have any issues with any of our products, kindly return them back to the store with your till slip and original packaging so that we can assist you with an exchange or refund. For ease of reference please see our returns policy: https://www.pnp.co.za/returns-policy We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team