LE
Lettie E
1 reviews | Active since Nov 2018
25 Nov 2018, 21:38
Pick n Pay Customer Service
On the 2nd of Aug 2018, I bought pre paid electricity at Pick n Pay. I supply them with the meter number, and when I got home I realised that I needed unipin I have been asking for months to get a refund. All I have so far is a reference number (26404).
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Pick n Pay's replyOfficial
11 Jan 2019, 17:02Good day Lettie,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. Sorry that we were not able to respond to your post earlier as we were experiencing technical difficulties. We have done a follow up on this complaint and have been advised by the store that they do not sell Unipin vouchers and that they would not be able to reimburse the purchase of electricity.
Please speak to your municipality for further assistance as the funds were allocated to your meter number. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. Sorry that we were not able to respond to your post earlier as we were experiencing technical difficulties. We have done a follow up on this complaint and have been advised by the store that they do not sell Unipin vouchers and that they would not be able to reimburse the purchase of electricity.
Please speak to your municipality for further assistance as the funds were allocated to your meter number. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Pick n Pay's reply11 Jan 2019, 17:02
Official
Good day Lettie,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. Sorry that we were not able to respond to your post earlier as we were experiencing technical difficulties. We have done a follow up on this complaint and have been advised by the store that they do not sell Unipin vouchers and that they would not be able to reimburse the purchase of electricity.
Please speak to your municipality for further assistance as the funds were allocated to your meter number. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. Sorry that we were not able to respond to your post earlier as we were experiencing technical difficulties. We have done a follow up on this complaint and have been advised by the store that they do not sell Unipin vouchers and that they would not be able to reimburse the purchase of electricity.
Please speak to your municipality for further assistance as the funds were allocated to your meter number. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team