Pick n Pay Customer No Care.

Hi - I recently ( Sunday 4 December ) lodged a dispute over a product that was advertised in a brochure as well ason teh website but the store refused to honor. I referred to the PnP website and sent an email to the Customer Care division as per the website. This included an attachment clearly showing that they were in default. The initial automated response was very prompt. Followed by another 2 at intervals. I then requested a reply to teh problem as opposed to a message saying it was being attended to. The reference number allocated to my dispute is 573207. I then saw another ad that supported my original claim and forwarded this info to them as well. Still no reply so this morning I thought let me try the Customer Care phone number. It rings and then also becomes automated and I requested a person to speak to as per their automated instruction. After a while I assume no one was available so they request that you leave a number and someone will call you back. This was at 10:07 this morning. The number I dialled was ***. I left full details including the reference number. Maybe that was a mistake :). If they really care about the customer there should be someone reading this. Hopefully this will prompt a response. Thankyou for this facility.