Pick n Pay Customer (No) Care

I have a Pick n Pay Smart Shopper Card and receive discount vouchers. I got a voucher for a product which i wanted but could not find it at my local store. The voucher was due to expire on the 29th November 2017. I called the call centre on ***early in the morning of the 28th November 2017 and spoke to Nosipho. I explained the issue and asked her to check where i could find the product.

I held on for about 10 minutes as she was supposedly checking. I thought this was unusually long for a simple request. The line then went dead. I called back immediately and got hold of Zwandile who said that Nosipho was busy with another customer (How? When she was supposedly checking for me?). Zwandile took my cellphone number and promised to get Nosipho to call back.

She did not call back.

A few hours later i called and spoke to Ruwaida who said that Nosipho was on lunch.Ruwaida took my number and promised that Nosipho would call back.

She did not call back.

A few hours later i called and spoke to Tanya who expressed shock that i had not been called back. She said that Nosipho was on Tea. Tanya took my number and said that she would immediately speak to a supervisor and that either a supervisor or Nosipho would call back.

No one bothered to call back.

The next afternoon 29th November 2017 i sent a message via the Pnp online customer care messaging facility explaining exactly what had occurred. No one bothered to get back to me.

it is now the 4th December 2017. I am still to get a response from Pick n Pay. The vouchers have now expired and i ended up going to Checkers to purchase similar products. It was far less trouble.