Pick n Pay Customer Care(Be prepared for a long wait)

I visited the Pick n Pay Victoria Rd branch on 18 November 2019 and attempted to purchase an Animal Talk magazine ,the listed price was R37 but R30 for Pet Club members.I have registered for the Pet CLub so expected to pay R30,the mag scanned at R37.I then went to instore customer care, who phoned your helpline.After holding on for about 20 minutes they confirmed that I was registered for the Pet Club but couldn't explain why I had not received the discount.I was told to hold on which I did for another +- 15 mins,another male asked me my name then promptly put me on hold again.Well after 35 minutes on the phone and no resolution I would like to give Customer Service 0 stars!!I couldn't wait any longer and left the store.