NM
Nomcebo M

1 reviews | Active since Nov 2016

31 Jan 2017, 15:22

Pick n Pay Cressent staff is trash

<p>On the 2nd of January 2017, I bought buffalo wings(for R20 if not less) , a bread roll (for R1.50) and R30, R15, R10 MTN airtime. The teller scanned all my items, I gave her R100 note, she gave me back my change and I was in a rush to go back to work and so i forgot to take my receipt and my airtime. In any retail store, an honest employee would remind you that you are forgetting your airtime or someting but NO, NOT at the Pick n Pay at cresent mall Umhlanga! The dishonest Pick n Pay teller kept quiet, she probably thought to herself that, today is her lucky day. She kept quiet and did not remind me that I had bought airtime. But anyway so later that day, after my shift i went back to ask about my airtime but when I got there they had aready closed. The next day I went to speak to the manager, she told me her name is Gabby, I explained to her that i forgot my airtime and i showed her the till i paid at. she told me she would have someone check it out and she would get back to me, i gave her my details. Same day, after 2 hours or so she phones me and tells me that they are still investigating. That was the first and the last time she phoned me. It is evident that the staff, including the manager are dishonest people, I phoned the manager 2 weeks later to find out what was going on and she gave me the same story " we're still investigating" but I can bet my life savings that if my skin colour was not dark, i probably would've gotten my airtime a long time ago cause that manager did'nt give me the time of the day. I expected a lot from this retail store but its clear that their Cresent staff is full of ******* and dishonest managers!!!! Never going to shop there again, Im afraid I might lose my phone next time </p>

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Replies (1)
Pick n Pay
Pick n Pay's reply31 Jan 2017, 18:06
Official

Good day Nomcebo Mndaba,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas