SS
Sean S

1 reviews | Active since Apr 2019

30 Apr 2019, 12:38

Pick 'n Pay Clothing wrong

I was discussed at the way I was treated at Pick 'n Pay Clothing in Somerset Mall, as I walked in to buy clothes for my children and between the isle's there was a table with a board displaying that the special is R70 for two long sleeve shirts for girls which I was interested in and I took 2. When arriving at the till I saw they were ringing it up for R60 each which I questioned and suddenly got an answer back saying that I must look for those that has the round sticker on.

To me this is unacceptable as you do not advertise a special and pack other heaps of clothing that looks the same on that stand and expect people to sniff that the items must have a round sticker on. All the items on that shelf or stand should be at the special. This is ill advertising and the answers given to customers also not the right one, how do I tell my daughter that chose the shirts and like them, tell her that we must take something else rather.

I want this to be rectified and know what are you going to do about this.

Sean Steenkamp ********** 057 **********

0
Replies (1)
Pick n Pay
Pick n Pay's reply30 Apr 2019, 15:54
Official
Good day Sean Steenkamp  Thank you for taking the time to address your concerns with us.   Kindly accept our apologies for unfortunate product experience.   We would like to thank you for your valued feedback, kindly be advised that this has been sent through to management to address & they will correspond with you.  We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.   Kind Regards,  
Pick n Pay Team