CR
Charmaine R

1 reviews | Active since Jun 2011

06 Jun 2019, 09:51

Pick n Pay CLOTHING - THE GROVE MALL

Terrible Customer Service 05 June 2019 - 18:00 to 19:00 I had to ask for assistance to open change rooms, I received such attitude from the staff members who were standing around the till chatting. I received a look like I was interrupting their conversation? I then had to wait 10 minutes for a staff member to assist, once again receiving great attitude when I complained. Once done in the changing rooms, three staff members were standing there obviously speaking about me in a language that I don't understand. When I got to the till, there was obviously no-one there, I then again had to ask for assistance - receiving attitude. Please take note that I was the ONLY customer in the store. Please train your staff to treat all customers equally, greet as though you not being forced to greet and assist customers as this is their job.

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Replies (1)
Pick n Pay
Pick n Pay's reply10 Jun 2019, 10:46
Official
Good day Charmaine, 
 
Thank you for taking the time to address your concerns with us. 
 
Kindly accept our apologies for the bad service received and inconvenience caused.
 
We are busy addressing this with our management team. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards, 
Pick n Pay Team