Pick n Pay Clothing Store Mall of Africa - Useless customer service

I tried to exchange an item of clothing at the Mall of Africa store on Thursday 28 January 2020. Unfortunately I did not have a receipt. The store did not have the item of clothing I wanted to exchange for so I requested a store credit so that I could purchase something at a later date.

I was advised by the cashier that no store credits are given without a receipt. As far as I am aware REFUNDS are not given without a receipt but you should be able to exchange or receive a credit for use at a later date. I requested to see the store manager.

She confirmed what the cashier had advised and I pointed out to her that customers have not been given prior notice of this. She was adamant that no credit would be given.

I asked her for her name and surname as I wanted to contact higher management regarding this. She pointed out her name tag that only provided her first name, CYNTHIA. I asked her for her surname she refused. By now I was getting angry and insisted she provide her surname.

To add insult to injury another customer who had the tail end of the argument decided to interfere and side with the manager.

I called customer services from the store and was informed by an agent that the cashier or the store manager should have asked me if I had used my Pick n Pay store card as they would be able to trace the transaction. I asked the agent to give the information to Cynthia, she was able to trance the transaction and I was given a full refund.

Why did I have to spend almost an hour in the store, was treated disgustingly by a nonchalant and *********** store manager who does not insure the staff who report to her are trained but worst of all why does top management at Pick n Pay have store managers of this caliber given such a position?