Pick n Pay Clothing "Made in china" quality

Roughly 3 to 4 weeks ago I purchased a pair of Black Uggs (shoe/slipper/boot) through your Ladysmith KZN local retailer and I was very upset to find that the quality was not as good as i expected it to be. Instead, after 2 uses, the inner sole began coming off inside my Uggs and the absolute ********** glue inside the uggs damaged my brand new sock. Now I'm left with a brand new pair of unusable Uggs and socks I have been a very loyal customer of your company for a number of years and this is certainly not the quality that I have come to expect from you.

Under normal circumstances, I would simply return this item to the store, but as usual i threw away the till slip because i had never ever found the need to question the quality of goods at Pick n Pay but I was told that this is not an option, since the item had already been used. Well, of course the item had already been used, as there would be no other way for me to learn that it was defective!

As I stated previously, I have come to expect much more from your products and, therefore, this has been very upsetting for me. If you wish to return to the top of this industry, you will definitely have to improve the quality of your products, as this simply will not cut it in the future.

I do not believe that I am asking for much in return for my time and effort, as all I want is my money back or to have this product replaced with an item of my choice.

I did not feel that I was being unreasonable with my request, however after numerous emails to their customer care department i wasn't even afforded the decency of any response whatsoever. I am terribly disappointed with Pick n Pay Clothing "Customer Care".