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carmenorsmond C

1 reviews | Active since Mar 2017

04 Mar 2020, 18:42

Pick n pay clothing keywest rude management and staff

So i went to Keywest Pick and Pay clothing yesterday and asked them to please take the heater of as the shop is extremely hot and for a clothing store to have their heaters on at such a hot time of year is unheard of and unpleasent, they said i must speak to the manager and a man came over and said he is the manager. i explained to him that the store is extremely hot and if it is possible for them to please turn the heat down as i am here to do shopping for myself and my son who has just returned from the UK a very cold country and need to buy him a full new closet of clothes for the south african temperature. he said no - very ubrubtly and when i asked why no, he said this is how they like the heat (the employees) i then told him then i will go somewhere else where i am at least treated like a customer, he rep**** " i dont care go soewhere else then" i rep**** wow thats rude, he turned aroud and said "whatever" and walked away, i then proceded to the till to pay for the socks only as my son could not fit clothes in such a warm inviroment and when i asked the cashier what his name is she ignored me and laughed. i asked again and she said i must ask him myself. she then waved at him and he came over again and i asked him his name and they just laughed and ignored me and walked away again. this is unacceptable. i have a pick n pay account of over R20 000.00 with pick n pay and will not go to this brach again. as a matter of fact i think i must just cancel this card and not shop at pick n pay again.

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Replies (1)
Pick n Pay
Pick n Pay's reply06 Mar 2020, 16:08
Official
 
Good day Carmen Orsmond, 
 
Thank you for taking the time to address your concerns with us. 
 
Please accept our apologies for the bad service and inconvenience caused. 
 
We are addressing your concerns with our management team. 
 
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind Regards,           
The Pick n Pay Team