Pick n Pay Clothing in Crowthorne - Disgusting customer service!!!

Giving one star but really they deserve zero stars after my experience yesterday. We entered the store before 3pm (mind you the doors were already closed despite the closing time being 3pm on a Saturday). We opened the door and walked in, we shopped a bit and my sister had picked an item to try out before purchasing as she was unsure of her correct size.

Here is where the service gets disgusting… she politely asked a staff member near the change room if she could please go in to try on the item, to which the staff member said abruptly “No, the store is closed”. So I interjected and questioned what time do they close and she rep**** at 3pm. The time now was after 3 (about 3:05pm). So I said but we are already in the store so we should be able to try out the item before purchasing. The staff member rudely rep**** that no, they close the change rooms 15 mins before closing (now this is the first I am hearing this). So I said there is no signage to this effect and pleaded that it is just one item and then we will pay for it and leave. She maintained the rude stance and said NO point blank. I asked for the manager and to my dismay, she was the manager!!!! How sad to set such a low standard for the rest of the staff to follow. Her name is Lovedalia (this may be spelt wrong but she spelt it so quick that I didn’t have time to get it down correctly). Eventually, my sister tried the item out outside the change room and then we went to the pay point.

When I asked the cashier why do the change rooms close 15 mins earlier, she said that they do not get paid overtime so they close it early. So I said to her that this means it is not company policy then, to which she kept quiet. So basically we as customers must suffer poor service due to internal company politics?!

I am not sure what shocks me more, the disrespect and rudeness from the store manager or the fact that the store refuses sales which contributes to the profit and overall revenue of Pick n Pay!

Please urgently address this matter as we will not be shopping at Pick n Pay Clothing in Crowthorne again!