1 reviews | Active since Nov 2023
Pick n pay Claremont CT, Asap
On 26 October I placed and order for an online deal on Skip washing powder (2 × 2Kg for R135). Firstly the 1 unit was cancelled with no reason. Then the driver delivers Milo biscuits and Aero chocolates at my door. Not his fault he's just doing his job but informs me that he collected fro PnP Claremont. I call the store no answer, i call again 5 times the next day 27th and no one seems to know who packed the order or how to assist me. I email the support on 26 Oct i get a response 29 Oct. Mind you they call themselves "Asap". The guy at Claremont branch Abdoul, in charge of the query promises to call back with an answer but never does. I was refunded my R135 of the one order that was cancelled. I am still in an email battle to get the other R135 and get someone to collect these biscuits that I do not know what to do with.
In a time where groceries are so expensive, who wants to sit with unnecessary biscuits and your washing needs to be done?
I am immensely dissatisfied in this pathetic and slow service from PnP and Asap. I've been using Asap since they started out in 2020 with Vince from Bottles and never was so disappointed. I wonder what Vince would say of the support team that is messing up his bussines.
Fix your customer support system as it's down the drain Pick n Pay.
I do hope that you will follow through with this issue. I have had many responses but No One Listens to what my problem is in order to resolve it properly.
On email the tickets are so quickly closed to show that it has been resolved in the turnaround time but no real help was given to the customer.
I know it is Only a R135 but it is my hard earned money and for such a big company it means nothing. But i want it back and i want proper assistance when we have issues.
I do hope that you will follow through with this issue. I have had many responses but No One Listens to what my problem is in order to resolve it properly.
On email the tickets are so quickly closed to show that it has been resolved in the turnaround time but no real help was given to the customer.
I know it is Only a R135 but it is my hard earned money and for such a big company it means nothing. But i want it back and i want proper assistance when we have issues.