Pick n pay chilli lane refused to honour its special price

Pick n Pay advertised its butter on special for R50.99, specifically for the stock butter brand. However, when the item was scanned at the till, it rang up as R69.00.

I raised the discrepancy with the store manager, Ditsepu, who personally held the price tag in his hand during our discussion. Despite this, he refused to honour the advertised shelf price.

I was not requesting the item for free, as stores sometimes do when there is a pricing error. I simply asked that the advertised special price be honoured and that customers not be misled by incorrect pricing.

Unfortunately, Manager Ditsepu declined to assist, and I had no option but to accept a refund.