RF
Robert F

1 reviews | Active since Jun 2017

29 May 2018, 19:17

Pick 'n Pay Cherry Lane - shocking state

Pick 'n Pay in Cherry Lane, Brooklyn, Pretoria is shocking. Some of the workers go on lunch, refusing to come back to work, so that leaves only 3 tellers and about 200 shoppers to be helped. Their Smart Shopper computer is constantly offline. And none of their tellers are ever able to give me cash. I have reported this to Pick 'n Pay customer care, with no response. Well, I hope some of you other Pick 'n Pay shoppers out there can live with k a k like this, but I can't. I'm ******ing off out of there.

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Replies (1)
Pick n Pay
Pick n Pay's reply30 May 2018, 11:05
Official

Good day Robert,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas