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Wilson N

1 reviews | Active since Jul 2015

16 Jul 2015, 01:35

Pick n Pay cashier makes fun of a customer!

On the 12th of July I was shopping at Pick n Pay Daveyton Mall. At the till I experienced a terrible service from a cashier whose name is Modiehi Mo Rapodile. I paid cash for my groceries and as I still wanted to withdraw some cash, I gave my Mzansi card to the cashier. <br> <br> While she was making the transaction, she realized the card was actually a Mzansi card and she literally made fun of me! She wittingly asked her cashier assistant if she (the cashier assistant) was also using a Mzansi card and the cashier assistant rep****: ''MEEEE, NOOOO''. And then they laughed.<br> <br> I had asked her to withdraw R 350.00. She, however, withdrew R 50.00. I let her know that R 50.00 was not required amount and she said she had not heard me say R 350.00. I had received a call on my phone while she was busy effecting the transaction, so she claimed that I agreed to R 50.00 when she confirmed the amount needed.<br> <br> As I was trying to get clarity from her in terms of what to do next ( for instance, go to the next till or let her carry out the transaction again), she, to my surprise, ordered me to remove my 'plastics from the till' and she proceeded to help the next customer.<br> <br> I removed my groceries

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Replies (1)
Pick n Pay
Pick n Pay's reply16 Jul 2015, 09:55
Official
Hello maswaphela,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

We have escalated this matter to our Gauteng regional office for their attention, and they will be in contact with you shortly.

Kind regards

Marise Brown

Ref Number : ***