RS
Robert S

1 reviews | Active since Jun 2021

20 Dec 2023, 19:41

PICK N PAY CAPRICORN SQUARE: NOT A NICE SHOP

We have recently moved to the Muizenberg area and PnP Capricorn Square is the closest of the major supermarkets to us, so I visited the store this afternoon to do my weekly shopping. What an unpleasant experience it was. Firstly, none of the two Kiosk machines were working, which meant that I wasn't able to load my double points on my card. After giving up, I contacted a manager who called someone, who phoned Head Office, before telling me that HO were not able to load my double points. This lady took me to the same machines that I had spent ten minutes using at the beginning, and encountered the same problem that I had encountered, ie the machines were not doing what they were supposed to do. She eventually got the machine to work, and I loaded my double points. Then there was the actual shopping experience: the shop is relatively dark in places, there were empty shelves, price items were not displayed for items I wanted to buy, the full cream milk section was very poorly stocked, and I just couldn't wait to get out. I might pop in now and then for the odd item, as the shop is literally a three minute drive from our new house, but I will definitely not be doing any weekly shopping there again.

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