Pick n Pay cant assist with faulty product

I Baught an Xbox 1s from Pick n pay hyper in Vanderbijlpark on 14-07-2018. On 20-01-2019 I realized that the machine made a weird noise and it does not want to read any cd's or games anymore. So on 21-01-2019 I took it bacm to pick n pay hyper in Vanderbijlpark. On arrival at the store I was referred to the manager. He told me to book my Xbox in and they will take a look at what is wrong and get back to me or fix it. After that I never heard from them again. Today on 06-01-2019 I gave them a call to find out what is happening. The lady on the phone told me that she could not phone me because someone wrote something over the receipt that had my number on. When I got to the store today I asked what is happening and they told me they phoned me on the day I booked in the xbox to tell me to come and fetch it.- not true since they did not have my nunber. I was also told that they cant do anything to fix the xbox ( it was never sent away or even switched on) and they said that I should contact XBOX directly because Pick n pay cant help me. Why was I told to book it in then? Doesn't it have a warranty? Very bad customer service.